Returns & Exchanges
At Riyo Gems, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether you need a different size or a full refund, our team is dedicated to ensuring your experience is seamless and transparent.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Carefully place the items in their original jewelry box and secure them in a padded envelope to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing